Careers at London’s Air Ambulance

Exceptional care requires exceptional people.

Whether it’s our pilots, fire crew or charity staff, every member of our team provides critical support to keep our life-saving service running.

For information on our latest job vacancies, see below.

If you are interested in working for our clinical team, watch our interview with Dr Gareth Davies to find out how we recruit, what we look for and find resources that will help you on the road to a career in pre-hospital care. 

Career Thumbnail

Direct Marketing Manager (Direct Dialogue)

This is a broad and varied role, with responsibility for strategically growing acquisition for the Lottery and Regular Giving programmes through direct dialogue activity. As face to face is the our main drive of new donor acquisition, the post holders role will be to drive the development of existing direct dialogue activity, as well as seek new opportunities and areas for improvement. The post holder will also lead the development of annual strategic and operational plans for multiple fundraising campaigns across channels including regular giving, lottery, and payroll giving and will also manage one team member.

Contract: Permanent
Hours: Full-time 
Reports to: Senior Direct Marketing Manager  
Location:  Mansell Street E1 8AN 
Member of: Direct Marketing & Supporter Engagement 
Direct reports: x1 Direct report 
Salary: £40,000 (Depending on experience) 
Application closing date: 26th January 

 

London's Air Ambulance Charity 
Every second of every day, London’s Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time. It is the biggest killer of people under 40. We bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. 
The service was established by a group of committed, determined and pioneering medics. They saw that people were dying before they could get to hospital. They understood that every second counts. 

Today, treating patients before they get to hospital has been transformed into an established medical discipline. We have a reputation as a world leader of rapid response medical care.  

We have provided support to the capital in times of great need such as London Bridge, the Grenfell Tower fire and 7/7 bombings. 

We are proud to count a number of “firsts” during our time: 

  • The first survivor of open-heart surgery at the roadside; 

  • The first to use life-saving REBOA procedure at the roadside; 

  • The first to carry out blood transfusions at the roadside. 

Our pioneering spirit continues to drive us to understand what more we can do to save lives. 
Our Vision is to end preventable deaths in London from severe injury.  
Our Mission is to save more lives in London through rapid response and cutting-edge care. 
Our Values are 

Compassionate 
We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback. 

Courageous 
We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks. 

Pioneering 
We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve. 

Context 
With the aim of doubling the income of the charity in the next five years to safeguard its future, we have made substantial investment in fundraising and will continue to invest in fundraising over the coming years.  To support the delivery of our strategy, we are looking to recruit a Direct Marketing Manager with significant experience to lead the strategic development our direct dialogue campaigns. With the launch of the public phase of our capital appeal in 2022 to raise the funds for two new helicopters, there has never been a more exciting time to join our life-saving Charity. 

Job Purpose 
We’re looking for an experienced strategic Direct Marketing Manager to join our highly regarded Direct Marketing and Supporter Engagement team to grow acquisition for our Lottery and Regular Giving programmes through direct dialogue activity. Face to Face fundraising is currently the charity’s main driver of new donor acquisition, but we are keen to expand our channel usage to include other areas of direct dialogue fundraising (such as telephone fundraising). We require someone with significant experience of leading successful direct dialogue programmes, who is a strategic thinker and can start and develop programmes from scratch. The successful candidate will be a great communicator and team player, able to direct an experienced team member and will flourish in a dynamic, challenging and supportive working environment. 

You will be responsible for strategically managing all our face-to-face activity (currently door to door, private site and payroll giving) to ensure donor recruitment targets are met to a high standard of quality. The post holder will have demonstrable experience of managing complex multi-agency partner campaigns and of developing and maintaining excellent working relationships with our partners. You will also have the responsibility of developing other areas of direct dialogue fundraising (such as telemarketing), building business cases and starting and leading on new programmes. 

Passionate, influential and pro-active, you will have proven experience managing direct marketing channels from start to finish, with a focus and passion for direct dialogue fundraising in particular. You will have a thorough understanding of the current challenges facing fundraising, as well as excellent project management and organisational skills.  

 

Key Responsibilities 
Strategy, Planning and Budgeting 

  • Lead on the development of annual strategic and operational plans for multiple Direct Dialogue fundraising campaigns across a range of products and channels. This currently includes Regular Giving, Lottery and Payroll giving across Private Site, Door to Door and Telemarketing (currently welcome calling).  

  • Support on annual budget, plans and targets, including reforecasting process and contractual agreements, working closely with the Senior Direct Marketing Manager, Deputy Director of Fundraising and Marketing and Finance team in line with the overarching Engagement strategy. 

  • Analyse results across all streams within your responsibility to ensure ROI is delivered – effecting contingency plans to remedy under performance.  

  • Collaborate with Senior Marketing Manager, Marketing Analysis, agency partners, Data and Finance to put in place reporting required to track and evaluate performance of campaigns. 

  • To be responsible for reviewing and developing our Weekly Lottery Strategy to maximize income.   

  • To regularly review innovations happening in the wider marketplace and generate new ideas to enable us to test new direct dialogue activity. Work collaboratively with Senior Manager to develop robust business cases for sign off for any new activity, ensuring these are well thought through and of maximum Charity benefit. 

  • Keep informed and up to date about trends and best practice in direct marketing fundraising. 

Management Responsibility  

  • Line management, coaching and development of one direct report. Direct on campaign delivery and set formal objectives, hold 1:1s and regular performance appraisals.  

  • Develop excellent working relationships with agency partners, ensuring monthly review and quarterly strategy meetings take place in line with the Charity’s Third-Party Fundraising Policy and Procedures. Ensure summaries of these reviews are collated and shared with senior management. 

  • Forge strong, collaborative relationships with key stakeholders across internal teams such as Data, Finance, Supporter Care and Community Engagement to ensure high quality campaign delivery.  

Campaign delivery and performance monitoring 

  • Continually review campaign performance, measuring against agreed SLAs and strive to create a test, challenge, learn and innovate approach across all campaign activity, working closely with Senior Manager and Marketing Analysis team to develop and monitor attrition and lifetime value for each campaign/agency partner, ensuring that findings are shared with agencies and senior management.  

  • Oversee production of direct dialogue fundraising campaign materials including; briefing creative, producing copy, and developing scripts and ensure these adhere to current regulations, brand guidelines, sign off processes and our Supporter Promise.  

  • Track budget performance against contractual agency terms, reviewing performance against KPIs and overseeing all expenditure relating to campaigns under remit.  

  • To work collaboratively as part of a project team to develop and deliver the supporter journey strategy and to lead on direct dialogue materials. 
     

Training and Compliance 

  • Develop and oversee all training of third-party fundraisers in person (where possible) and ensure that they are motivated, inspired and well informed about the work we do. This includes working closely with the team to develop an annual training and engagement plans for each agency partner.  

  • Oversee the mystery shopping/shadowing to ensure that new supporters are having a very positive experience at point of acquisition and communicate these findings. 

  • Work closely with our agency partners and the Fundraising Compliance Specialist and Fundraising Compliance and Training Coordinator to ensure processes are compliant with Fundraising Regulator, Gambling Commission, and Data Protection regulations.  

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. 

Person Specification 

Essential 

  • An expert in direct dialogue fundraising with significant experience of strategically managing, developing and delivering supporter acquisition campaigns for both Regular Giving and Lottery through a variety of direct dialogue channels (face to face and telephone). 

  • Proven experience of Direct Marketing campaign management (in particular acquisition campaigns).  

  • Strong project management, organisational and prioritisation skills. Ability to seamlessly plan, monitor and implement multiple projects at the same time to agreed deadlines. Proven experience of optimizing campaign performance against marketplace challenges.  

  • Experience in budgeting and monitoring return on investment of acquisition activity and other key performance indicators, including recommending and implementing improvement plans to successfully deliver results. 

  • A self-starter with experience of starting new activity from scratch, building robust business cases and meeting agreed deadlines.  

  • Significant experience of line managing, motivating and developing team members with clear delineation of responsibilities. 

  • A collaborative team player, who can confidently lead and develop strong relationships with multiple external agencies and internal stakeholders to deliver successful campaigns. 

  • Confident and effective communicator, exhibiting excellent communication skills, both written and verbal. 

  • Experience in overseeing and delivering inspirational fundraiser training, mystery shopping and assessing quality. 

  • Understanding of the importance of complying with Fundraising Regulator, Gambling Commission and Data Protection regulations to ensure the charity and it’s agency partners uphold the highest standards of compliance. 

  • Experience in utilising CRM databases.  
     

Desirable 

  • Experience using a range of digital technology and platforms. 

  • Experience of payroll giving. 

  • A marketing qualification (CIM or IDM) would be an advantage. 

 

Equal Opportunities Policy 

London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance). 

Career Thumbnail

Trustee

To take up the critical role of Trustee, individuals will be engaged and motivated in the work and mission of London’s Air Ambulance Charity. Commitment, engagement and reliability are key to fulfilling your responsibility as a Trustee. 

We are particularly interested to hear from candidates with skills in at least one of the following four areas:

  • Diversity and Inclusion.
  • Strategic Finance.
  • Aviation.
  • Legal and Governance.

Contract: 4 years with a possible extension for another 4 years 
Hours: Board Members meet 6 times a year, plus an annual strategy away day 
Location: Mansell Street E1 8AN 
Salary: Unremunerated/Travel expenses reimbursed
Application closing date: 13th February 


London's Air Ambulance Charity 
Every second of every day, London’s Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time. It is the biggest killer of people under 40. 
We bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. 
The service was established by a group of committed, determined and pioneering medics.  They saw that people were dying before they could get to hospital. They understood that every second counts. 
Today, treating patients before they get to hospital has been transformed into an established medical discipline. We have a reputation as a world leader of rapid response medical care.  
We have provided support to the capital in times of great need such as London Bridge, the Grenfell Tower fire and 7/7 bombings. 

We are proud to count a number of “firsts” during our time: 

  • The first survivor of open-heart surgery at the roadside; 

  • The first to use life-saving REBOA procedure at the roadside; 

  • The first to carry out blood transfusions at the roadside. 

Our pioneering spirit continues to drive us to understand what more we can do to save lives. 

Our Vision is to end preventable deaths in London from severe injury.  

Our Mission is to save more lives in London through rapid response and cutting-edge care. 

Our Values are 

Compassionate 

We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback. 

Courageous 
We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks. 

Pioneering 
We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve. 
 

Key responsibilities  
The principal task of Trustees is to ensure London’s Air Ambulance Charity operates efficiently and effectively to fulfil its charitable objectives. Our Trustees: 

  • Safeguard London’s Air Ambulance Charity's charitable objects, activities and values. 

  • Contribute actively to the Board’s role in shaping strategy. 

  • Oversee the financial sustainability of London’s Air Ambulance Charity, and ensure that appropriate financial controls and policies are in place and reviewed regularly. 

  • Ensure effective processes are in place for monitoring and managing risk. 

  • Galvanise support for the mission within the wider community and their own networks, and act as ambassadors for the mission. 

  • Protect and manage the property of London’s Air Ambulance Charity and ensure the proper investment of the organisation’s funds. 

  • Devote the necessary time and effort to develop a good understanding of the Charity and its activities. 

  • Drive improvements in the Board’s own performance to build an effective, high-performing team and a positive, energising and inclusive culture in the Charity. 
     

Person Specification 

To take up the critical role of Trustee, individuals will be engaged and motivated in the work and mission of London’s Air Ambulance Charity. Commitment, engagement and reliability are key to fulfilling your responsibility as a Trustee. We are particularly interested to hear from candidates with skills in at least one of the following four areas 

  • Diversity and Inclusion. 

  • Strategic Finance. 

  • Aviation. 

  • Legal and Governance. 

Experience, attributes and skills: 

  • Ability to build and sustain positive relationships with key stakeholders and colleagues to achieve organisational objectives. 

  • An ability to contribute to strategic discussions in a collegiate yet robust manner. 

  • A strong social and data impact focus. 

  • Understanding and awareness of risk management in a governance context. 

  • Financial acumen and/or business understanding. 

  • Ability to operate at both strategic and detailed levels, to navigate complexity and to make strategic financial and business decisions. 

  • A wholehearted commitment to the values and mission of London’s Air Ambulance Charity. 

  • A team-oriented approach to problem solving and to management. 

  • Understanding of and investment in the role and responsibilities of a Trustee. 

  • Sound, independent judgement, strategic vision and the ability to think creatively. 

  • A commitment to fairness and to promoting equality, diversity and inclusion. 

 

Application Details 

We have partnered with Inclusive Boards to recruit for this post.  

View the vacancy and apply on Inclusive Boards   

Alternatively you can submit your application here  

 

Equality, Diversity and Inclusion Policy 
London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance). 

Career Thumbnail

Events Officer – Digital & Challenge Events

The Events Officer will be the primary point of contact for digital and virtual fundraising events in the London's Air Ambulance Charity calendar. With the support of the Challenge Event Manager they will manage the planning and promotion of London’s Air Ambulance Charity Miles for Missions series of Virtual Fundraising Events. This programme of events will include Facebook Challenges as well as longer term virtual fundraising challenges run through the London’s Air Ambulance Funraisin platform. They will be using their skills in digital and social media advertising, recruitment and management of participants to shape the digital and virtual fundraising events activity offered by London’s Air Ambulance Charity.  

Contract: 18 Months  
Hours: Full time 
Reports to: Challenge Events Manager 
Location: Mansell Street E1 8AN/Home Based (Flexible) 
Member of: Challenge Events Team, Community Engagement Department 
Direct reports: Nil 
Salary: £26,000 -£28,000 
Application closing date: 2nd February 


London's Air Ambulance Charity 

Every second of every day, London’s Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time. It is the biggest killer of people under 40. We bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. 
The service was established by a group of committed, determined and pioneering medics.  They saw that people were dying before they could get to hospital. They understood that every second counts. 

Today, treating patients before they get to hospital has been transformed into an established medical discipline. We have a reputation as a world leader of rapid response medical care. We have provided support to the capital in times of great need such as London Bridge, the Grenfell Tower fire and 7/7 bombings. 

We are proud to count a number of “firsts” during our time: 

  • The first survivor of open-heart surgery at the roadside; 

  • The first to use life-saving REBOA procedure at the roadside; 

  • The first to carry out blood transfusions at the roadside. 

Our pioneering spirit continues to drive us to understand what more we can do to save lives. 
Our Vision is to end preventable deaths in London from severe injury.  
Our Mission is to save more lives in London through rapid response and cutting-edge care. 

Our Values are 

Compassionate 
We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback. 

Courageous 
We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks. 

Pioneering 
We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve. 

Context 
Events Officer – Digital and Challenge Events will be an integral part of the Challenge Events Team that sits within the Community Engagement Department. In 2021 we launched our first virtual challenge event, Miles for Missions. For 2022 we have developed a programme of social media lead digital and virtual challenge events that will allow the charity to offer new and different ways to offer challenge events to future and existing supporters. This role is new to the charity and will be pivotal in helping us to offer a more inclusive and adaptable calendar of fundraising events 

Job Purpose 
The Events Officer will be the primary point of contact for digital and virtual fundraising events in the London's Air Ambulance Charity calendar. With the support of the Challenge Event Manager they will manage the planning and promotion of London’s Air Ambulance Charity Miles for Missions series of Virtual Fundraising Events. This programme of events will include Facebook Challenges as well as longer term virtual fundraising challenges run through the London’s Air Ambulance Funraisin platform. They will be using their skills in digital and social media advertising, recruitment and management of participants to shape the digital and virtual fundraising events activity offered by London’s Air Ambulance Charity.  

Whilst the main focus of this role is Digital and Virtual Fundraising Events the role sits within the wider Challenge Events function so there will also be involvement in face to face events, stewarding of third party Challenge Events participants and working on the day at face to face events. Events include London Marathon, RideLondon – Essex 100 and the London’s Air Ambulance Helipad Abseil. 

Key responsibilities  

  • With the support of the Challenge Event Manager, lead the development and successful implementation of London’s Air Ambulance Miles for Missions programme of virtual fundraising events.  

  • Working in a cross charity working group, in turn liaising with relevant Social Media, Digital and Web agencies to create cohesive stewardship programmes and products to support participants.  

  • Planning event focused marketing activities ensuring each event/programme of events has a comprehensive marketing plan that is delivered in an appropriate leadtime, with the support of our Marketing and Communications team. 

  • Supporting participants with their fundraising activities to ensure their fundraising potential is met. This will include speaking with participants over the phone, by email and through Facebook groups. 

  • Writing and creating content to engage new and existing supporters through newsletters, social media and marketing outlets. Sourcing participant stories and championing those stories for external promotion through different media outlets. 

  • Tracking, recording and measuring the performance of each event/programme of events. Creating regular updates on the success of the activity. 

  • Monitoring income to ensure targets are being met and, with support from the Challenge Events Manager, feeding into the budgeting process for future years. 

  • Taking ownership of the Participant Stewardship Programme for assigned Third Party Challenge Events. Attending and working on the day at Challenge Events such as London Marathon, RideLondon – Essex 100, London Revolution and London’s Air Ambulance Helipad Abseil. 

Key objectives 

  • Adopt a test and learn approach to develop and deliver the Miles for Missions programme of virtual events. 

  • To identify new and innovative ways to improve the participant experience including developing retention strategies from virtual fundraising events. 

  • To build solid relationships with both virtual and face to face event participants. 

  • Seek all opportunities to meet agreed participant recruitment and fundraising targets for assigned events/programmes. 

  • Deliver a consistent, high quality experience to every supporter.  

  • Ensure the code of conduct, values and vision of London’s Air Ambulance Charity are always adhered to; ensure consistent application of charity sector regulations and best practices.

  • Commit to ‘one team’ working, ensuring collaboration and communication with the wider Community Engagement Team and colleagues across the Charity as required. 

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. 
 

Person Specification 

Essential skills and abilities 

  • Clear and concise written and spoken communications 

  • Attention to detail 

  • Strong planning, prioritising and time management skills, with the ability to manage multiple responsibilities and effectively meet deadlines and targets. 

  • Ability to work on your own as well as part of a team 

  • Proficient in the use of all MS Office applications 
     

Desirable skills and abilities 

  • Full clean driving license  
     

Experience 

  • Experience of working in the fundraising sector 

  • Experience of challenge events and/or digital fundraising events  

  • Experience of event or project management 

  • Experience of relationship building and stewardship 

  • Experience of using a database to maintain accurate records and to report results 

  • Experience of working in hybrid home working/office environment 

  • Experience of producing online newsletters 

  • Experience of public speaking/presenting 
     

Knowledge 

  • Knowledge of GDPR, current fundraising rules, regulations and best practice  

  • Thorough understanding of using social media as a promotional and stewardship tool 

  • An understanding of London’s Air Ambulance Charity’s mission and vision, and operational service. 

  • Understanding of, and empathy for, the diverse communities within London 
     

Personal attributes 

  • An outgoing, confident individual with excellent interpersonal and communication skills who is driven by challenges and achievements, able to work both independently and as part of a team to ensure outstanding results. 

  • An inclusive and collaborative approach, sharing ideas, knowledge and updates across the Community Engagement Department. 

  • Excellent interpersonal skills with ability to communicate effectively at all levels.  

  • Accountable and responsible for themselves and their actions. 

  • Willing to, when needed, work unsocial hours.  

  • Solutions focused and inclusive approach. 
     

Other requirements 

  • Ability to, attend Mansell Street office regularly and also work at events within the M25 as required. 

  • Eligible to work in the UK 
     

Application Details 

We have partnered with TPP and Ashby Jenkins to recruit for this role. If you are interested in applying or require further information, please contact: 

TPP 

Ashby Jenkins
 

Equality, Diversity and Inclusion Opportunities Policy 
 
London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance). 

Career Thumbnail

Community Fundraising Area Manager 

Community Fundraising is a key element to delivering on our Engagement Strategy objectives and this role is fundamental to helping us engage with the diverse communities of London. The purpose of this role is to establish, develop and maintain relationships with community supporters and volunteers as well as lead on the delivery of locally based community fundraising. The role is responsible for managing relationships with individuals, groups, schools, organisations and volunteers. Community Fundraising is a key element to delivering on our Engagement Strategy objectives and this role is fundamental to helping us engage with the diverse communities of London. The purpose of this role is to establish, develop and maintain relationships with community supporters and volunteers as well as lead on the delivery of locally based community fundraising. The role is responsible for managing relationships with individuals, groups, schools, organisations and volunteers. 

Contract: Permanent  
Hours: Part Time 
Reports to: Senior Community Fundraising Manager 
Location: Mansell Street E1 8AN/Home Based 
Member of: Community Engagement team 
Direct reports: None 
Salary: £30,000-£35,000 
Application closing date: 2nd February 

London's Air Ambulance Charity 
Every second of every day, London’s Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time. It is the biggest killer of people under 40. We bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. 
The service was established by a group of committed, determined and pioneering medics. They saw that people were dying before they could get to hospital. They understood that every second counts. 
Today, treating patients before they get to hospital has been transformed into an established medical discipline. We have a reputation as a world leader of rapid response medical care. We have provided support to the capital in times of great need such as London Bridge, the Grenfell Tower fire and 7/7 bombings. 

We are proud to count a number of “firsts” during our time: 

  • The first survivor of open-heart surgery at the roadside; 

  • The first to use life-saving REBOA procedure at the roadside; 

  • The first to carry out blood transfusions at the roadside. 

Our pioneering spirit continues to drive us to understand what more we can do to save lives. 

Our Vision is to end preventable deaths in London from severe injury.  

Our Mission is to save more lives in London through rapid response and cutting-edge care. 

Our Values are 

Compassionate 
We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback. 

Courageous 
We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks. 

Pioneering 
We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve. 

Context 
What changes have led to the development of this post, what’s strategically going on in the team and organisation, who they are working with, scope of the role, what’s exciting about the challenge and role etc 

Job Purpose 
Community Fundraising is a key element to delivering on our Engagement Strategy objectives and this role is fundamental to helping us engage with the diverse communities of London. The purpose of this role is to establish, develop and maintain relationships with community supporters and volunteers as well as lead on the delivery of locally based community fundraising. The role is responsible for managing relationships with individuals, groups, schools, organisations and volunteers. 

Key responsibilities  

  • Manage and understand your area of operation thoroughly in order to identify opportunities to maximise voluntary income, awareness and engagement in line with the Community Fundraising Strategy. 

  • Effectively manage local volunteer networks in your area, working with the Volunteer Development Manager to support and oversee locally based volunteer fundraisers; manage income generation through bucket collections, static donation pots and community event attendance, identifying new locations and opportunities in line with annual targets and delivery plans 

  • To work with Senior Community Fundraising Manager and Community Fundraising Stewardship Coordinator to support the development of new products and communications 

  • To be responsible for keeping accurate, up to date records of supporter activities and make full use of the organisations chosen Customer Relationship Management system (CRM) in line with London's Air Ambulance policies and procedures and data protection legislation at all times.  

  • Promote cross charity opportunities such as event participation, lottery and volunteering when appropriate; work with MarComms to identify appropriate supporter stories. 

  • Ensure that all community supporters in your area are thanked and kept informed of the impact of their support, subject to consents; implement agreed supporter journey processes for all supporters 

  • Perform other tasks as the Senior Community Manager and Head of Community Engagement identifies as relevant to the delivery of community fundraising. 

Key objectives 

  • Develop Community Fundraising in line with agreed strategies throughout your area, ensuring London’s Air Ambulance Charity is the charity of choice for individuals, groups, organisations and local businesses. 

  • Manage and support local volunteers to implement community-based fundraising activities. 

  • Deliver a consistent, high quality experience to every supporter. 

  • Make a positive, productive and proactive contribution to the development of community engagement, including growing income, raising awareness, increasing retention, driving repeat activity and ensuring the best possible supporter experience. 

  • Ensure the code of conduct, values and vision of London’s Air Ambulance Charity are always adhered to; ensure consistent application of charity sector regulations and best practices. 

  • Commit to ‘one team’ working, ensuring collaboration and communication with the Community Engagement Team and colleagues across the Charity as required. 

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. 

Person Specification 

Skills and abilities 

  • A proven track record of successfully delivering a community fundraising programme that has increased awareness, engagement and income. 

  • Ability to manage and support local fundraising volunteers to grow awareness and income 

  • Strong planning, prioritising and time management skills, with the ability to manage multiple responsibilities and effectively meet deadlines and targets. 

  • Experience of marketing and social media in order to raise awareness and engagement.  

  • Demonstrable experience of managing and understanding financial processes and budgets   

  • Involvement in developing community fundraising activities to drive acquisition and retention 

  • Ability to deliver engaging presentations to a variety of audiences 

  • Excellent communication skills, both written and verbal  

  • Computer literate and competent in the use of MS Office and fundraising databases  

  • Awareness of Data Protection Regulations and other regulations affecting charities 

Experience 

  • Experience of managing and developing relationships with schools, community groups, organisations and local corporate partners to increase participation and income.  

  • Experience of stewarding and supporting individual fundraisers, ensuring they receive the best experience possible, so they are more likely to continue their support 

  • Experience of successfully recruiting, managing and supporting local volunteers  

  • Experience of working to, and meeting, challenging targets 

Knowledge 

  • Knowledge of GDPR, current fundraising rules, regulations and best practice   

  • An understanding of London’s Air Ambulance Charity’s mission and vision, and operational service. 

  • Understanding of, and empathy for, the diverse communities within London 

  • Computer literate and competent in the use of MS Office and fundraising databases  

Personal attributes 

  • An outgoing, confident individual with excellent interpersonal and communication skills who is driven by challenges and achievements, able to work both independently and as part of a team to ensure outstanding results. 

  • An inclusive and collaborative approach, sharing ideas, knowledge and updates across the Community Engagement Team 

  • Excellent interpersonal skills with ability to communicate effectively at all levels  

  • Accountable and responsible for themselves and their actions 

Other  

  • Driving Licence desirable but not essential 

  • Willing to occasionally work unsocial hours 
     

Application Details 

We have partnered with TPP and Ashby Jenkins to recruit for this role. If you are interested in applying or require further information, please contact: 

TPP 

Ashby Jenkins

Equality, Diversity and Inclusion Opportunities Policy 
 
London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance). 

Career Thumbnail

Director of Fundraising & Marketing

The new Director of Fundraising and Marketing will be responsible for the development and delivery of London's Air Ambulance Charity's fundraising and marketing strategy. Reporting to the CEO, the post holder will manage a fantastic team of over 40 people through five direct reports and provide strategic leadership and direction for the Charity. A key objective for this role will be to deliver the £15m Up Against Time Appeal, publicly launching in September 2022, and subsequent delivery. You will achieve the required income growth to fund the improvements the organisation plans and will ensure the team are building special, inspiring relationships with the people of London.

Contract: Permanent  
Hours: Full time 
Reports to: Chief Executive Officer 
Location: Mansell Street E1 8AN/ The Helipad, The Royal London Hospital, Whitechapel, E1 1BB  
Member of: Directors Group; Fundraising and Marketing Management Team (Chair) CRM Project Board
(Chair); Up Against Time Project Board (helicopter purchase & appeal project); Tri Partite Partnership Board 
Manager for: Deputy Direct Fundraising & Marketing; ; Head of Communications and Marketing; Head of Philanthropy & Partnerships; Head of Community Engagement and Events; Project Manager CRM 
Accountabilities: Gambling Commission, compliance with employment law, compliance with fundraising legislation etc 
Salary: £85,000-£90,000
Application closing date: 15th February 

London's Air Ambulance Charity 
Every second of every day, London’s Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time. It is the biggest killer of people under 40. We bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. The service was established by a group of committed, determined and pioneering medics.  They saw that people were dying before they could get to hospital. They understood that every second counts. 

Today, treating patients before they get to hospital has been transformed into an established medical discipline. We have a reputation as a world leader of rapid response medical care. We have provided support to the capital in times of great need such as London Bridge, the Grenfell Tower fire and 7/7 bombings. 

We are proud to count a number of “firsts” during our time: 

  • The first survivor of open-heart surgery at the roadside; 

  • The first to use life-saving REBOA procedure at the roadside; 

  • The first to carry out blood transfusions at the roadside. 

Our pioneering spirit continues to drive us to understand what more we can do to save lives. 

Our Vision is to end preventable deaths in London from severe injury.  

Our Mission is to save more lives in London through rapid response and cutting-edge care. 

Our Values are 

Compassionate 
We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback. 

Courageous 
We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks. 

Pioneering 
We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve. 

Context 
The Director of Fundraising and Marketing will be responsible for building our relationship with the people of London to successfully deliver our strategic goals of increasing engagement our charity by leading a multi-disciplinary fundraising and marketing team.  

Our 2018-2023 strategy - Saving More Lives - set an objective to double income the next five years. This has subsequently been expanded to deliver our ambitions with the £15m Up Against Time Appeal for the acquisition of a replacement helicopter fleet in 2024.  

This role will form an integral part in the delivery of both our longer term strategy and the immediate Appeal, so we can provide the best possible service in London to everyone who needs it, when and where they need it.   

Following a strategy review along with the Board of Trustees in July 2020, against the Covid backdrop, we committed to remain ambitious, and to continue to invest in developing both our fundraising and operational efforts. We remain confident of maintaining our income growth objectives despite the ongoing complications and frustrations of the pandemic.  

Given the breadth of influence and responsibility, the successful candidate will be a proven Fundraising, Marketing or Communications professional, ideally at senior level, with a demonstrable track record involving a broad and complex range of stakeholders.  

You will be credible working with senior influencers and comfortable operating at the most senior levels of government and the corporate sector as well as with senior charity supporters and Patrons 

Job Purpose 

This role is responsible for the development and delivery of London's Air Ambulance Charity’s fundraising and marketing strategy. 

The Director of Fundraising and Marketing is responsible for leading the fundraising and marketing functions. This involves creating, developing and implementing a range of plans and managing a team of about 30 people through 5 direct reports. Reporting directly to the CEO, the post-holder also plays a key role in the Senior Leadership Team, providing corporate leadership and helping to set the direction for the charity. The Director of Fundraising and Marketing leads a number of teams within the Directorate. These include: Communications and Marketing; Community Engagement and Events; Philanthropy & Partnerships; Direct Marketing and Supporter Engagement.  

Key objectives  

Deliver the £15m Up Against Time Appeal – to enable the acquisition of replacement helicopter fleet to come into service in 2024: 

  • To support the team’s delivery the Private Phase of the appeal (launched July 2021), and the development and launch of the Public Phase of the appeal (due September 2022), and subsequent delivery 

  • To engage London’s diverse communities, using the appeal as an opportunity for transformative future growth, a legacy which will last well beyond the lifetime of the appeal. 

Maintain and increase core income – achieve the required income growth to fund the improvements we plan in order to deliver our strategic goals alongside and beyond the capital appeal 

  • To pilot and roll out a community fundraising model to increase our fundraising activities at the heart of London’s diverse communities 

  • To develop the legacy programme, encouraging more supporters to leave a gift to us in their will 

  • To continue to build and grow donations from individuals, thought our lottery, raffle and regular giving products 

  • Continue to test and innovate fundraising across different channels and products 

  • Sustain and build our support from corporate partners, trusts and foundations.  

  • To use the appeal platform to establish an ongoing philanthropy programme. 

 

Connecting with the people of London - build our relationship with the people of London to successfully deliver our strategic goals 

  • To build a better awareness of our charity, raising our profile to ensure people across the capital understand the work we do 

  • To develop our schools programme across London to engage children and young people in our work 

  • Work with the people of London to influence key decision-makers and politicians to ensure we can continue our life saving service 

  • To develop our speaker programme to ensure our story is being told to interested groups and organisations across the capital 

  • Increase the number of people who support us by volunteering and giving their time and enhancing the experience of our existing volunteers  

 

Key responsibilities  

  • To be a leader and role model and participate as a member of the Senior Leadership Team, with responsibility for managing performance across the charity and exemplifying our values.  

  • To be responsible and accountable for leading and managing the Marketing & Fundraising functions.  

  • To develop and deliver the organisational objectives across Communications, Public Affairs; Corporates, Events, Trusts & Foundations, Major Donors, Individual Giving, Community and Legacy Fundraising. 

General responsibilities  

  • Marketing - Work collaboratively across the organisation to engage current supporters and to reach new supporters and to help drive income generation and support campaigns. 

  • Fundraising - Diversify our communication channels and fundraising products in order to achieve our income targets, building strong and sustainable relationships with key stakeholders and partners and testing and implementing new fundraising initiatives to diversify our income streams.  

  • Digital channels - Ensure the charity maximizes opportunities for sharing its activities and objectives through digital channels; to ensure the charities’ digital communication and fundraising platforms are cohesive, future proof and fit for purpose; to manage the charities websites and digital channels.  

  • CRM Upgrade – Oversee the execution of the new CRM project currently underway, with expected completion in Dec 2022  

  • External Relations and Public Affairs – Support development and delivery a Public Affairs and external stakeholders strategy that ensures maximum engagement with key political influencers, organisations and stakeholders including London MPs, Government Ministers, the London Mayor’s office and the broader General London Assembly, and senior figures within the NHS and the London Ambulance Service.  

  • Brand Management and public relations - To ensure implementation the charity’s brand guidelines and review as appropriate. To ensure that the reputation of the charity is upheld and enhanced at all times, through the deployment of positive, consistent and accurate communications across all channels with all stakeholders.  

  • Internal Communications - To ensure that all teams in the organisation are kept informed of the charities activities and plans, in order to work smarter and deliver on their objectives in line with team and organisational objectives.  

  • Royal Patron - To be responsible for the day to day relationship our Patron 

  • Budget Management - To be responsible for the delivery and budgeting for all aspects of the Fundraising & Marketing functions. 

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. 

Person Specification 

We are looking for a strategic leader to support, inspire and develop an established team to support the delivery of key organisational objectives 

Essential skills and abilities 

  • Demonstrable ability in leading, motivating and developing a high performing multi-disciplinary team. 

  • Ability to work strategically and autonomously whilst being a key and supportive member of the Executive Committee. 

  • An analytical, numerate and disciplined thinker who has the ability to think complex issues through and produce commercially sound judgments 

  • Ability to align and drive greater consistency and understanding throughout a multi-faceted and complex organisation.  

  • Broad range of professional management, fundraising, communication and marketing skills. 

  • Able to manage a heavy work programme, work to set priorities and achieve against targets. 

  • Strong written and verbal skills with excellent attention to detail. 

  • Track record of managing a fundraising income and expenditure. 

  • Proven track record in leading communications and making a real difference to the understanding and appreciation of a great brand, cause or organisation. 

  • Understanding of importance and potential of CRM systems and databases. 

  • Project management  

Desirable 

  • Appropriate industry qualifications. 

Experience 

  • Charity/Third Sector senior level experience 

  • Experience of delivering major fundraising growth within an income stream or wider fundraising team. 

  • Experience of achieving fundraising and communications objectives through digital channels. 

  • Experience in senior marketing and/or communications roles. 

  • Experience in reputational management. 

  • Experience in managing crisis communications. 

  • Experience of recruiting and developing relationships with high value supporters. 

  • Expertise of using insights and data to shape strategic and operational plans. 

  • Expertise in protecting and growing value in a brand 

  • Fluency and experience in dealing across the full range of media and social media channels.   

  • Clear understanding and solid experience of digital marketing channels. 

Knowledge 

  • Knowledge of the Fundraising Regulator’s Code of Fundraising Practice and General Data Protection Regulation. 

Personal attributes 

  • Values driven 

  • Personable, polite and confident. 

  • Flexible, adaptable, approachable, resilient 

  • Solutions focused and inclusive approach 

  • Focus on cross team working and collaborative approach 

  • Commitment to team development 

Other requirements 

  • DBS Required  

Application Details 
We have partnered with Prospectus to recruit for this vacancy, apply here

Equality, Diversity and Inclusion Opportunities Policy 
 
London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance). 

Career Thumbnail

Pilot

This is a rare opportunity to join our team of five permanent Captains and three Extended Hours Co-Pilots as part of our advanced trauma team, delivering outstanding care to critically ill patients.  The role requires a skilled Pilot with the necessary training and experience to fly our MD 902’s across London, and on occasions to mutual aid tasks outside London, and play an active role in our HEMS team. 

To apply, please send your CV and Personal Statement demonstrating how you meet the Person Specification and requirements of the role. Applications should be sent to [email protected] 

Contract: Temporary (6months) 
Hours: iaw LAA FTL (Early shifts and late shifts) 
Reports to: Chief Pilot 
Location: RAF Northolt and The Helipad, The Royal London Hospital, Whitechapel, E1 1FR 
Member of: Pilots Team 
Salary: c. £460 pd 
Application closing date: 7th February 

London's Air Ambulance Charity 

Every second of every day, London’s Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time. It is the biggest killer of people under 40. We bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. The service was established by a group of committed, determined and pioneering medics.  They saw that people were dying before they could get to hospital. They understood that every second counts. 

Today, treating patients before they get to hospital has been transformed into an established medical discipline. We have a reputation as a world leader of rapid response medical care.  

We have provided support to the capital in times of great need such as London Bridge, the Grenfell Tower fire and 7/7 bombings. 

We are proud to count a number of “firsts” during our time: 

  • The first survivor of open-heart surgery at the roadside; 

  • The first to use life-saving REBOA procedure at the roadside; 

  • The first to carry out blood transfusions at the roadside. 

Our pioneering spirit continues to drive us to understand what more we can do to save lives. 

Our Vision is to end preventable deaths in London from severe injury.  

Our Mission is to save more lives in London through rapid response and cutting-edge care. 

Our Values are 

Compassionate 
We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback. 

Courageous 
We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks. 

Pioneering 
We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve. 

Context 
This is a rare opportunity to join our team of five permanent Captains and three Extended Hours Co-Pilots as part of our advanced trauma team, delivering outstanding care to critically ill patients.  The role requires a skilled Pilot with the necessary training and experience to fly our MD 902’s across London, and on occasions to mutual aid tasks outside London, and play an active role in our HEMS team  

We are looking for pilots with experience in HEMS or relevant experience who can work within a multidisciplinary team with high levels of accountability and has the ability to work in sometimes difficult and challenging conditions.    

The ideal candidate will demonstrate an active interest in the overall activities of London’s Air Ambulance and be able to reflect our values in all interactions with the public.  

Key objectives  

  • To comply with LAA standards and CAA rules & regulations relating to the service 

  • To assist the Advanced Trauma Team at the scene  

Key responsibilities  

  • Helping to ensure that the flight can be safely made with regards to weather, terrain, ATC, fuel, loading and performance 

  • Helping to ensure, where applicable, that any passengers carried receive a safety and evacuation briefing 

  • Helping to ensure that any flight made is in accordance with the instructions in the Ops Manual together with the conditions included in the permissions/exemptions granted by the authority 

  • Helping to ensure the security and safety of the aircraft and its equipment at hospital and HEMS sites 

  • Liaising with the Emergency Services at hospital and HEMS sites to ensure the safety of ground personnel and the efficient conduct of the mission 

  • Helping to ensure that all the documentation relating to flight/missions is completed daily 

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. 

Person Specification 

Essential qualifications 

  • Hold CPL(H) or above acceptable to UK CAA 

  • Class 1 Medical  

  • MP rating or MCC certificate 

Experience 

  • 1000 hours total time 

  • 750 hours on helicopters 

  • 750 hours as PIC 

Personal attributes 

  • Attention to detail 

  • To comply with regulations and rules in a conscientious and methodical way   

  • Detailed knowledge of national and international aviation regulations 

  • Excellent communication skills 

  • Ability to deal with complex operational issues inherent in a fast-moving environment 

  • The ability and resilience to manage occasional exposure to traumatic circumstances or frequent exposure to highly distressing or highly emotional circumstances 

  • Ability to form and maintain excellent working relationships across professional and operational boundaries.  

  • Team player and collaborative approach 

  • Committed to continued personal development 

  • Enthusiasm for continually seeking better individual and organisational performance; leading by example 

Other requirements 

  • Appointment dependent upon successful completion of training to attain required operator proficiency checks and successful completion of the operator conversion course 

  • Bart’s Health NHS Trust honorary contract required  

  • Successful attainment of a Security Clearance 

  • To attend occasional promotional or fundraising events either as part of a team or as an individual to support and promote wider charity activities 

  • To occasionally be filmed or photographed for Charity Communications and Marketing purposes to promote our work 

  • To have the physical skills to fulfil duties where there is a requirement for specialist manual tasks, co-ordination and accuracy.  

  • The ability to converse in fluent English 

  • To hold a clean Driving Licence 

  • To hold a current passport 

  • Employment is dependent on the right to work in the UK 

Application Details 

Please send your CV and Personal Statement demonstrating how you meet the Person Specification and requirements of the role. Applications should be sent to [email protected]  
 

Equal Opportunities Policy 
 
London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance).