Patients
Patient Liaison
If you have been treated by London's Air Ambulance and would like to know more about the treatment you received or have unanswered questions, please contact:
Frank Chege, Patient Liaison Nurse
Email: [email protected]
If you are not a patient and there is anything you would like to enquire about, please get in touch using the form or contact information above.
Media queries
If you are a member of the press and require further information, please contact Andy Frain, Media & Public Affairs Manager on [email protected] or 07973 948 519.
Complaints
Any complaints can be made directly to London’s Air Ambulance Charity by contacting our dedicated Supporter Care team on 0203 023 3300, via the webform on this page, by email or post. All complaints are acknowledged no later than two working days.
We take all complaints very seriously and aim to resolve complaints quickly, fairly and effectively. We promise to deal with your complaint with sensitivity. If you request confidentiality, we will make every effort to protect your identity from disclosure.
We aim to deal with all complaints in line with our Complaints Procedure and Supporter Care Promise.
Office Address
London's Air Ambulance Charity
5th Floor
77 Mansell Street
London E1 8AN
Helipad Address
London's Air Ambulance Charity
The Helipad
The Royal London Hospital
Whitechapel
London E1 1BB