Contact us

If you would like to get in touch with London’s Air Ambulance Charity, please use the form below. You can also contact our dedicated Supporter Care team on 0203 023 3300, or via email [email protected]. One of the team will get back to you as soon as possible.

Please note, we are unable to address requests regarding Medical or Paramedical Student elective placements.

Get in touch

Keep in touch

Your support helps us to save lives in London. We’d love to keep you up to date with our latest news, fundraising activities, events and appeals.

I'm happy to be contacted by email

We may also contact you by post. If you do not wish to hear from us, or have a preferred contact method, simply let our friendly Supporter Care team know by calling 020 3023 3300 or emailing [email protected]   

*Please see our Privacy Statement for details of how we will use your personal information and keep it safe and secure. 

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Patients

Patient Liaison

If you have been treated by London's Air Ambulance and would like to know more about the treatment you received or have unanswered questions, please contact:
Frank Chege, Patient Liaison Nurse
Email: [email protected]

If you are not a patient and there is anything you would like to enquire about, please get in touch using the form or contact information above.

Media queries

If you are a member of the press and require further information, please contact Andy Frain, Media & Public Affairs Manager on [email protected] or 07973 948 519.

Complaints

Any complaints can be made directly to London’s Air Ambulance Charity by contacting our dedicated Supporter Care team on 0203 023 3300, via the webform on this page, by email or post. All complaints are acknowledged no later than two working days.
We take all complaints very seriously and aim to resolve complaints quickly, fairly and effectively. We promise to deal with your complaint with sensitivity. If you request confidentiality, we will make every effort to protect your identity from disclosure.
We aim to deal with all complaints in line with our Complaints Procedure and Supporter Care Promise.

Office Address

London's Air Ambulance Charity
5th Floor
77 Mansell Street
London E1 8AN

Helipad Address

London's Air Ambulance Charity
The Helipad
The Royal London Hospital
Whitechapel
London E1 1BB

+44(0) 20 3023 3300

[email protected]

Donate

Trauma doesn’t stop, neither do we. Our 2024 mission data is here.
Trauma doesn’t stop, neither do we. Our 2024 mission data is here.