Our face-to-face fundraisers

We carry out face-to-face fundraising in private sites, such as shopping centres, and also have fundraisers who go door to door. We encourage people to become regular supporters either by playing our weekly lottery or by signing up to a monthly donation.

These regular gifts are incredibly valuable to us as they provide sustainable and unrestricted income, which helps us plan and deliver the service we provide with a greater degree of confidence. Face-to-face fundraising is also a great way for us to raise awareness of our work out in the community.

We use telephone fundraising to communicate with existing supporters; we never make cold calls. We call supporters to thank them for their donation and to find out if they would like to continue to support our life-saving work with a regular donation.

Examples of our telephone fundraising campaigns are reaching out to people who supported with text donations following our Trauma Doctors TV documentary or contacting previous donors to give them the option of becoming regular supporters.

Our telephone fundraising partner is NTT Fundraising. For more information please see the FAQ: "Who has called me?"

We work with NTT Fundraising, a telephone fundraising agency. NTT carries out welcome calls on our behalf for new lottery and regular giving supporters.

NTT will be using the following phone numbers: 0203 476 8475, 0203 476 8477, or 0203 343 8126.

If you have received a call from the above numbers but would rather not receive further calls from NTT, you can opt-out out at any time, either by calling the number back and following the instructions given, or by contacting Supporter Care on [email protected] or 020 3023 3319, 9.00am-5.00pm Monday to Friday.

We also work with Britevox Limited, Tower and Gemini Fundraising, three specialist face-to-face agencies who help us carry out our fundraising. All our fundraisers carry photo ID. We have a copy of their photo along with the areas they cover, but you can contact our office to confirm their identity.  

We are committed to the highest standards of fundraising practice. Please read our fundraising promise for more information. All our fundraisers receive training from us and we regularly review our processes.

However, if you ever have any questions or concerns about any of our fundraising, or would like to make a complaint, please contact us on [email protected] or 020 3023 3319, we are available to take your call Monday to Friday from 9.00am - 5.00pm.

Fundraising is a very difficult job, requiring lots of support, administration and training. Although we can support a small in-house team, in order to generate the level of support we need we have to look for external help.

Each of our agencies are specialists in what they do and believe in our work here at London’s Air Ambulance Charity, allowing us to focus on other aspects of the charity whilst they take care of some of our fundraising needs. We ensure that each agency is carefully trained and monitored so that they are the best possible ambassadors for us.

We'd be delighted to discuss this with you. Please contact us via email [email protected] or phone 020 3023 3319.  We are available to take your call Monday to Friday from 9.00am - 5.00pm.