Our commitment

London’s Air Ambulance Charity is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and we believe this is an ongoing process that we are seeking to improve.

Guidelines & Standards

This site has been built using code compliant with WCAG (Web Content Accessibility Guidelines) AA guidelines in mind. The site displays correctly in current browsers and using standards compliant HTML (Hypertext Markup Language)/CSS (Cascading Style Sheets) code means any future browsers will also display it correctly.

The website has been tested across all browsers, including Chrome, Safari, Mozilla Firefox, Microsoft Edge and IE & 10 and also testing the accessibility tools on the site.

We try our best to ensure we test with a range of technologies, but we can’t commit to testing every browser version with every version of assistive technology, nor testing on every operating system version or mobile handset type. We focus on testing with more recent technology, as newer assistive technologies provide the best accessibility support for the user.


The site uses Cascading Style Sheets (CSS) to control all presentation and layout so that content is well structured and easily accessible via assistive devices.


Text size can be increased or decreased in your browser by clicking on the AAA icon in the top right hand corner of the screen.

Color Contrast

Wherever possible we have designed pages and chosen colors to be accessible to all users. This is also accessible by clicking on the AAA icon in the top right hand corner of the page.

PDF (Portable Document Format) Access

Some materials on the website are provided in PDF Format, and can be accessed using software such as Adobe Reader. Modern versions of PDF software, such as Adobe, have a number of features which improve the accessibility of PDF files. https://www.adobe.com/accessibility/products/reader.html

If anyone has trouble downloading this software, they can contact the Supporter Care Team who can send out any PDF documents.

Further Information

More information on how to make your browsing experience easier is available from the BBC's My Web My Way website. This includes advice and help for those who may benefit from making changes to their browser, operating system or computer to be able to view the web in a more accessible way

Feedback & Suggestions

We are continually seeking to make improvements to the site and welcome any comments, suggestions or feedback. If you are using adaptive technology and are having problems accessing information on the site, please email with details of the problem you encountered and the technology you are using. Alternatively, you can contact the Supporter Care Team with the details below.

Post- FAO Supporter Care, 5th Floor, 77 Mansell Street, London, E1 8AN

Email- [email protected]

Phone- 020 3023 3319

London, we need you. Time is running out to replace your life-saving helicopters.
Time is running out to replace your life-saving helicopters.