Mobile phone terms and conditions
Thank you for helping London’s Air Ambulance Charity with a donation by text. Here are our terms and conditions, outlining how our text donations work.
One off text donations
Texts include the cost of your donation plus your standard network rate. London’s Air Ambulance receives 98% of your donation, as we must pay a fee to use this SMS service.
We would like to tell you more about the life saving work of London’s Air Ambulance Charity – this could be through telephone, text or online advertising, but if you would prefer not to receive any communications from us, please text LAASTOP to 70099. It can take us up to one working day to remove your number from our call list so please accept our apologies if you receive a call in the meantime.
For any further questions please call our Supporter Care Team on 020 3023 3319* or email email@example.com
Regular text donations
What happens when I sign up?
You will be charged £3 plus the cost of one standard rate text message in the first month and we will receive 98% of your donation, as we must pay a fee to use this SMS service. Every month you will receive a free reminder text message the day before your gift is due. If you are happy to give, you do not need to do anything and your donation will be sent through. If you do not want to give, you can choose to skip a month.
Your gift will be activated and your first donation of £3 will immediately be charged to your phone bill or your pay-as-you-go credit.
What happens on a monthly basis?
This is a subscription service. You will be charged your donation amount plus the cost of one standard rate text message. Each month you will receive a free text as a reminder, the day before your gift is due. If you are happy to give you don't need to do anything and you'll be charged £3, or you can choose to skip a month.
You will be charged £3 a month thereafter. We will receive 98% of your donation.
Can I skip a month?
When you receive your free reminder text, if you would prefer not to give, simply reply SKIP within 24 hours of receiving the message and we will not take your donation that month. You will be charged for one standard rate text message.
If your phone is out of range or switched off, you do not need to worry. We will only receive your gift 24 hours after we know that your phone has received our message.
See your gifts in action
We want you to see how your gifts are helping to save lives in London so we will send you regular updates on our work. You might also receive videos and other useful content that you can view on an internet-enabled phone or your computer.
We will not charge you for this content but as with any mobile browsing, viewing it could mean you incur charges from your network provider.
Unless otherwise stated, there will be no refunds for the cost of any SMS donation made, or for any misdialled short codes or misspelled keywords.
All supporters must obtain permission from the bill payer before sending a text message. If you are under 18 years old, you must have your parent or guardian's permission before signing up to our campaigns.
Would you like to change how you hear from us?
By using this service, you agree that we may call or text you on your mobile or serve you online advertising in the future about our work and how you can help.
If you’d like to talk to us about your donation or would like to stop or change how you hear from us, please call our Supporter Care team on 020 3023 3319* or email firstname.lastname@example.org. Our team will be happy to answer any questions you may have.
Your gift through this service is eligible for Gift Aid. In order for us to reclaim the tax you have already paid on your gifts and make them worth a quarter more, at no cost to you, we might call you to confirm your details.
Ending your support
If you want to end your gifts permanently, you can text LAASTOP to 70099 to unsubscribe altogether.
*Lines open Monday to Friday, 9am to 5pm.