FAQs
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How does the life-saving lottery work?
London's Air Ambulance Charity's life-saving lottery is run by London's Air Ambulance Charity. It is a regular weekly draw operated every Friday. It costs just £1* per week for each entry into the draw and you could win a great prize, including:
1sT Prize
Every Week
3rd Prize
(Five Winners)
2nd Prize
If you win the £50 prize or one of the £10 prizes, we will transfer your winnings back into your bank account and let you know by email or letter.
If you win the £1,000 prize, you will be contacted by telephone, email or letter. You will also be offered a visit to the London’s Air Ambulance Charity's helipad. To ensure we can contact you should you win, please keep your contact details up to date.
London’s Air Ambulance Charity's lottery is fully licensed and regulated by the Gambling Commission and complies with all Gambling Commission Requirements. The UK Gambling Commission is the regulatory body for casinos, bingo clubs, gaming machines and the larger society lotteries in Great Britain. We have to report on every draw to the Gambling Commission and receive regular audits and visits to make sure that our lottery and raffles are always fully compliant.
One entry per week = £5 per month, two entries per week = £10 per month
Round up
Participating in London's Air Ambulance Charity's lottery involves a cost of £1 for each line every week, which translates to a monthly payment of £4.34 for supporters with one line or £8.68 for those with two lines.
Commencing in November 2023 all new players will be subject to a monthly charge of £5.00 per line. This £5.00 fee ensures your inclusion in all draws throughout the year and in addition equates to an annual donation of no more than £8.00. These contributions are ineligible for Gift Aid.
Each week you'll be entered into a prize draw where you could win:
First prize = £1,000
Second prize = £50
Runners up = Five x £10
Click here for a list of weekly lottery winners. Alternatively, you can contact us on this email address or 0203 023 3319 and ask us to check your lucky number(s) for you.
Unfortunately, we can’t claim Gift Aid on the contributions made. This is because the life-saving lottery is a gambling product and you have a weekly chance to win as a result of your contribution, i.e. it is not a direct donation.
Playing our lottery should be a fun way of helping our charity. At London's Air Ambulance Charity, we're committed to ensuring that your lottery experience is not only fun but also responsible. Find out more here.
You can find the full rules of London’s Air Ambulance Charity's life-saving lottery here.
London's Air Ambulance Charity aims to ensure that any issue regarding the lottery that you may have is dealt with promptly, efficiently and in confidence.
If you wish to make a complaint about our lottery then please contact Supporter Care in the first instance by one of the following methods:
- Telephone: 020 3023 3319
- Email:[email protected]
- In writing: FAO Supporter Care, London's Air Ambulance Charity, 5th Floor, 77 Mansell Street, London E1 8AN.
Our Supporter Care team will acknowledge your complaint and fully investigate within 10 working days. Your complaint will be investigated by our Supporter Care team and a response issued within this time. If you are still not happy with the response to the issue you will then be referred to the Gambling Commission’s registered Responsible Person at our office address – Jayne Clarke.
If the matter cannot be resolved internally by the society, it would then be referred to IBAS (Independent Betting and Adjudication Service) or the Gambling Commission for further advice.
Supporters can cancel their membership at any time by contacting the Supporter Care Team on 0203 023 3319. Once payments have been cancelled, the remaining lottery balance shall be deemed as a donation to the London’s Air Ambulance Charity. If we are notified that a member of life-saving lottery is deceased, pending official notification via Next of Kin or solicitor’s letter, any balance will be refunded. If no receipt is received after 90 days, the outstanding balance will be assumed as a donation to the charity.
We must be notified when a member of life-saving lottery is deceased even if the payment is from a joint account. In a case where the deceased member wins the life-saving lottery, we will need evidence of a death certificate and letter from Next of Kin before any winnings can be paid.
If a life-saving lottery member requests a refund of a Direct Debit, this must be done through their bank or building society, in accordance with the Direct Debit Guarantee. Life-saving lottery members who pay via standing order or cheque should apply directly to London’s Air Ambulance Charity for any repayments. This will be considered on a case-by-case basis.
In all cases of refund application, the charity reserves the right to check all supporting evidence and query the request.
