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Terms & Conditions

Regular Giving Terms and Conditions

If you currently make regular donations via text-giving on your mobile device and would like to opt out or change the way we communicate with you at any time, please contact us at 0203 023 3300 or email [email protected]. Alternatively, you can write to us at London’s Air Ambulance Charity, 5th Floor, 77 Mansell Street, London E1 8AN.

We take your privacy seriously. Your personal data will be processed in accordance with our Privacy Policy, which explains how we collect, use and protect your information. We will never pass your details on to third parties for marketing.

One-off Donation Terms and Conditions

Summer/Autumn Appeal 2026

Thank you for supporting our 2026 Summer/Autumn Appeal.

Service Provider Information

This service is provided by Cymba Integrated Solutions Ltd, registered at 107 Cheapside, London EC2V 6DN. The service is operated on behalf of London’s Air Ambulance Charity, a registered charity in England and Wales (No. (801013). Please contact our Supporter Care Team at 020 3023 3300 or email [email protected] for any queries.

Donation & Charges

Texts cost £20 plus your standard network rate. 100% of your donation goes to London’s Air Ambulance Charity. Please ensure you have the bill payer's permission before donating. You must be 18 or have the bill payer’s permission to donate.

Confirmation & Refund Policy

You will receive a free text message confirming your donation once the payment has been processed.

Refunds are considered on a case-by-case basis. If you believe a donation has been made in error or without the bill payer’s consent, please contact our Supporter Care Team at 020 3023 3300 or email [email protected] for assistance.

Further Communications

We will only send you marketing messages if you have given your consent. You may be given the opportunity to opt in to receive updates from us. This is entirely optional, and you can opt out at any time. To opt in, you can contact our Supporter Care Team at 020 3023 3300 or email [email protected].

Data Protection & Privacy

We take your privacy seriously. Your personal data will be processed in accordance with our Privacy Policy, which explains how we collect, use and protect your information. We will never pass your details on to third parties for marketing.

Support & Queries

If you have any questions or require assistance, please get in touch with our Supporter Care Team at:

Phone: 020 3023 3300
Email: [email protected]

Thank you for supporting London's Air Ambulance Charity!

LOTTERY TERMS & CONDITIONS

Thank you for playing London’s Air Ambulance Charity lottery.

This lottery is operated by London's Air Ambulance Trading Ltd on behalf of London’s Air Ambulance Charity. 

1. These Terms and Conditions are the rules of London’s Air Ambulance Charity’s weekly lottery the “lottery”). By entering the lottery, participants agree to be bound by these Terms and Conditions.
2. For the purposes of the Gambling Act 2005, this lottery is defined as a ‘society lottery’.
3. London’s Air Ambulance Charity’s weekly lottery (known as London’s life-saving lottery) is a weekly draw being promoted on behalf of London’s Air Ambulance Charity (Charity Number 801013. Registered office: London’s Air Ambulance Charity, 5th Floor, 77 Mansell Street, London E1 8AN.)
4. London's Air Ambulance Trading Ltd is a member of the lottery council and is licensed with the Gambling Commission, licence numbers 000-029691-A-314940-008 and 000-029691-N-311036-010.
5. Each chance costs £1.00 per week.

Roundup

6. Participating in London's Air Ambulance Charity’s lottery involves a cost of £1.00 for each line every week, which translates to a monthly payment of £4.34 for supporters with one line or £8.68 for those with two lines.
7. Commencing in November 2023 all new players will be subject to a monthly charge of £5.00 per line. This £5.00 fee ensures your inclusion in all draws throughout the year and in addition, equates to an annual donation of no more than £8.00. These contributions are currently ineligible for Gift Aid.
8. Full payment for each ticket must be received in cleared funds before the ticket can be entered into the draw. Only tickets for which payment has been received are eligible to win a prize.
Playing the lottery
9. Payment for lottery tickets can be completed as a direct debit, where you automatically pay for your entries each month from your bank account.
10. One-off donations can’t be used to enter the lottery. Entry is only available through a regular lottery payment, such as paying monthly or annually by debit card.
11. All players are limited to six tickets per debit card; London’s Air Ambulance Charity will carry out quarterly checks to ensure that these limits are not being breached.
12. If you select to pay via direct debit, you will need to provide us with your bank details, such as account number and sort code. We use secure payment so you can be safe in the knowledge that your data is protected.
13. London’s Air Ambulance Charity does not accept one‑off donations as payment to enter the lottery.
14. In line with Gambling Commission rules London’s Air Ambulance Charity will not accept payment via credit cards for online payments or over the telephone.
15. Upon receipt of your lottery application, you will be issued with a unique membership number which will be entered into the draw each week.
16. The draw time for entries is every Friday. The draws will take place every Friday at the office of London’s Air Ambulance Charity by use of a computerised random number generator (in case of bank holidays and holiday periods, the draw will take place on the next working day).
17. The winners will be published on our website here or available by contacting our Supporter Care Team on 020 3023 3300; however, the Supporter Care Team will always try and make contact to inform a member of their winnings.
18. The lottery is only open to persons aged 18 years or over.
19. If an individual is discovered to be under the age of 18, regardless of whether someone over 18 purchases lottery entries on their behalf or for a child, they will automatically lose eligibility for any prize.
20. It is the supporter’s responsibility to keep us notified of any change of contact details, such as telephone number, email address and postal address.
21. London’s Air Ambulance Charity will only accept participation from individuals, and we will therefore not accept business accounts.
22. London’s Air Ambulance Charity is unable to accept entries from participants located outside the United Kingdom.
23. We are no longer accepting payments via standing order (as of May 2026).
24. The following individuals are not permitted to enter the lottery:

  • Individuals employed directly by London’s Air Ambulance Charity via payroll (‘employees’)
  • Trustees of London’s Air Ambulance Charity
  • Individuals directly involved in the administration, management, or operation of the lottery
  • Immediate family members of the above
  • For the purposes of these Terms & Conditions, ‘employees’ does not include consultant doctors, NHS seconded clinicians, agency workers, or contractors who are not directly involved in administering the lottery.

Prizes

25. The likelihood of winning a prize is 0.006%.
26. London’s Air Ambulance Charity spends 1% of proceeds on prizes.
27. For the financial year 2023/24 our records show that we received £5,604,804.00 from lottery ticket sales. Out of this amount, £5,085,120.68 was spent to support London's Air Ambulance Charity in our life-saving efforts. The total cost of the lottery (prizes, external canvassers and administrative costs) was £519,683.32.
28. The funds transferred to charity are unrestricted and can be utilised flexibly to support our charitable mission.
29. Expenses are used to invest in growing our lottery and increasing income to support London’s Air Ambulance Charity to save lives.
30. All prizes are set and there are no alternatives. The first prize is £1,000; the second prize is £50 and five weekly runner-up prizes of £10.
31. If you use a direct debit to play our lottery, the Supporter Care Team will make contact to confirm that the bank details held are correct before a BACS transfer is made.
32. A winner’s prize is valid for six months from the date of the draw. If it is not claimed after six months, the money will be deemed a donation to London’s Air Ambulance Charity.

Gambling commissions and license information

33. Any lottery entry may be terminated at the discretion of the Gambling Commission Lead Responsible Person. London’s Air Ambulance Charity would only exercise this right sensibly and proportionately in line with Gambling Commission Guidance.
34. The registered person responsible is Jayne Clarke - Director of Fundraising and Marketing. 
35. The Responsible Person is not responsible in any way whatsoever for delays in payments being received.
36. London’s Air Ambulance Charity staff and their families are excluded from playing the lottery.
37. London’s Air Ambulance Trading Ltd is licensed and regulated in Great Britain by the Gambling Commission under account number 29691 and Gambling Commission license numbers 000-029691-A-314940-008 and 000-029691-N-311036-010.
38. Lottery rules may be updated at any time at the discretion of the charity.
39. The charity will inform lottery supporters of any changes to these rules.

Cancellations and refunds

40. Members can cancel their membership at any time by calling the Supporter Care Team on 020 3023 3300, by emailing [email protected] or by writing to Supporter Care, London’s Air Ambulance Charity, 5th Floor, 77 Mansell Street, London E1 8AN.
41. Upon cancellation, the remaining lottery balance shall be deemed as a donation to London’s Air Ambulance Charity, unless a refund is requested.
42. If we are notified of a player’s death, any refund requested from unused credit will only be payable to the deceased’s personal representatives from the date of receipt of notice of such subscriber’s death. Supporting documentation will be required.
43. If any next of kin would like to continue the subscription, any remaining credit and the play number will be transferred to their name upon receipt of instructions from the personal representatives of the deceased. This must be requested in writing by the personal representatives, and they will be given further information regarding payment methods to allow the next of kin to renew the subscription. (Proof of identity /age / supporting documentation may be required) If there has been no communication from a deceased person’s next of kin, not less than six months from the date of the notification the player is deceased, any remaining credit on the deceased player’s account will be deemed as a donation to the charity.
44. If a lottery supporter requests a refund of a Direct Debit, this must be done through their bank or building society, in accordance with the Direct Debit Guarantee.
45. Lottery supporters who pay via standing order or cheque should apply directly to London’s Air Ambulance Charity for any repayments. This will be considered on a case-by-case basis.
46. In all cases of refund application, the charity reserves the right to check all supporting evidence and query the request.
47. London’s Air Ambulance Charity can only pay lottery winnings to the named account holder. The account must be in the same name as the registered player.

Direct debits and indemnity claims

48. If a supporter requests a refund via a Direct Debit Indemnity Claim (DDIC), they will no longer be eligible to play our lottery.
49. No refunds will be issued after six months of play, on the basis that supporters should reasonably be aware of their participation within this period—even where the error is on our side

The lottery and your data

50. London’s Air Ambulance Charity is committed to protecting the supporter’s privacy. Data that is collected from the supporter is used lawfully in accordance with the GDPR and the Data Protection Act 2018.
51. We will sometimes use your data for the purpose of analysing your chances of winning and informing winners they have won a prize.
52. You can find more details on how we protect your data in our Privacy Statement.
53. London’s Air Ambulance Charity may occasionally send you information via email/phone/SMS if you have consented to do so in this way. Should you wish to change your preferences at any time you can contact our Supporter Care Team on (020 3023 3300) (Monday to Friday 9am to 5pm).

The charity reserves the right to:

  • Disqualify or decline to accept the entry of any participant to the lottery if it has reasonable grounds to believe the participant has breached any of these rules or otherwise acted fraudulently.
  • Terminate or suspend the lottery for reasons beyond its reasonable control

Lottery complaints procedure

London's Air Ambulance Charity aims to ensure that any issue regarding the lottery that you may have is dealt with promptly, efficiently and in confidence.

If you wish to make a complaint about our lottery then please contact Supporter Care in the first instance by one of the following methods:

  • Telephone: 020 3023 3300
  • Email: [email protected]
  • In writing: FAO Supporter Care, LAA, 5th Floor, 77 Mansell Street, London E1 8AN. 

Our Supporter Care Team will acknowledge your complaint and fully investigate within 10 working days. Your complaint will be fully investigated and a response issued within this time. If you are still not happy with the response to the issue you will then be referred to the Gambling Commission’s registered Responsible Person, Jayne Clarke, at our office address.

If a complaint can’t be resolved to your satisfaction you can refer this to our Alternative Dispute Resolution body, the Independent Betting Adjudication Service (IBAS). IBAS can be contacted by visiting their website, calling 0207 347 5883 or writing to Independent Betting Adjudication Service, PO Box 62639, London EC3P 3AS.

Responsible gambling and self-exclusion

Playing our lottery should be a fun way of helping our charity. If gambling stops being fun and you feel that you need any help, advice or support you should visit – www.gambleaware.co.uk or call the National Gambling Helpline for free on 0808 8020 133, 8am to midnight, seven days a week.

  • London’s Air Ambulance Charity complies with the Licence Conditions and Code of Practice governing the procedures for self-exclusion. We will take all reasonable steps to prevent an individual who has entered a self-exclusion agreement with us from participating in our lottery.
  • Details of how to self-exclude can be found here.