A A A

Terms & Conditions

LOTTERY TERMS & CONDITIONS

Thank you for playing London’s Air Ambulance Charity lottery.

This lottery is operated by London's Air Ambulance Trading Ltd on behalf of London’s Air Ambulance Charity. 

  1. These Terms and Conditions are the rules of London’s Air Ambulance Charity’s weekly lottery (the “lottery”). By entering the lottery, participants agree to be bound by these Terms and Conditions.
  2. For the purposes of the Gambling Act 2005, this lottery is defined as a ‘society lottery’.
  3. London’s Air Ambulance Charity’s weekly lottery (known as London’s life-saving lottery) is a weekly draw being promoted on behalf of London’s Air Ambulance Charity (Charity Number (801013). Registered office: London’s Air Ambulance Charity, 5th Floor, 77 Mansell Street, London, E1 8AN.
  4. London's Air Ambulance Trading Ltd is a member of the lottery council and is licensed with the Gambling Commission, licence numbers 000-029691-A-314940-008 and 000-029691-N-311036-010.
  5. Each chance costs £1.00 per week.

SECTIONS ON THIS PAGE

  1. Roundup
  2. Prizes 
  3. Gambling Commission and License information
  4. Cancellations and refunds
  5. The Lottery and your data 
  6. Lottery complaints procedure 
  7. Responsible gambling and self-exclusion

Roundup

  1. Participating in London's Air Ambulance Charity’s lottery involves a cost of £1 for each line every week, which translates to a monthly payment of £4.34 for supporters with one line or £8.68 for those with two lines.
  2. Commencing in November 2023 all new players will be subject to a monthly charge of £5.00 per line. This £5.00 fee ensures your inclusion in all draws throughout the year and in addition, equates to an annual donation of no more than £8.00. These contributions are currently ineligible for Gift Aid.
  3. Full payment for each ticket must be received in cleared funds before the ticket can be entered into the draw. Only tickets for which payment has been received are eligible to win a prize.
  4. The registered person responsible is Jayne Clarke - Director of Fundraising and Marketing.
  5. Payment for lottery tickets can be completed as a direct debit, where you automatically pay for your entries each month from your bank account, or as a one-off card payment.
  6. If you select to pay via direct debit, you will need to provide us with your bank details, such as account number and sort code. We use secure payment so you can be safe in the knowledge that your data is protected.
  7. London’s Air Ambulance Charity can only pay lottery winnings to the named account holder. The account must be in the same name as the registered player.
  8. London’s Air Ambulance Charity will only accept participation from individuals, and we will therefore not accept business accounts.
  9. London’s Air Ambulance Charity is unable to accept entries from participants located outside the United Kingdom.
  10. In line with Gambling Commission rules London’s Air Ambulance Charity will not accept payment via credit cards for online payments or over the telephone.  
  11. Upon receipt of your lottery application, you will be issued with a unique membership number which will be entered into the draw each week.
  12. The draw time for entries is every Friday. The draws will take place every Friday at the office of London’s Air Ambulance Charity by use of a computerised random number generator (in case of bank holidays and holiday periods, the draw will take place on the next working day).
  13. The winners will be published on our website Lottery Results | London’s Air Ambulance Charity (londonsairambulance.org.uk) or available by contacting our Supporter Care Team on 020 3023 3319; however, the Supporter Care Team will always try and make contact to inform a member of their winnings.
  14. The lottery is only open to persons aged 18 years or over
  15. If an individual is discovered to be under the age of 18, regardless of whether someone over 18 purchases lottery entries on their behalf or for a child, they will automatically lose eligibility for any prize.
  16. It is the supporter’s responsibility to keep us notified of any change of contact details, such as telephone number, email address and postal address.

PRIZES

  1. The likelihood of winning a prize is 0.006%.  
  2. London’s Air Ambulance Charity spends 1% of proceeds on prizes.
  3. For the financial year 2024/25 (from April 2024 to March 2025), our records show that we received £5,604,804.00 from lottery ticket sales. Out of this amount, £5,085,120.68 was spent to support London's Air Ambulance Charity in our life-saving efforts. The total cost of the lottery (prizes, external canvassers and administrative costs) was £519,683.32
  4. The funds transferred to charity are unrestricted and can be utilised flexibly to support our charitable mission.
  5. Expenses are used to invest in growing our lottery and increasing income to support London’s Air Ambulance Charity to save lives.
  6. All prizes are set and there are no alternatives. The first prize is £1,000; the second prize is £50 and five weekly runner-up prizes of £10.
  7. If you use a standing order or direct debit to play our lottery, the Supporter Care Team will make contact to confirm that the bank details held are correct before a BACS transfer is made.
  8. A winner’s prize is valid for six months from the date of the draw. If it is not claimed after six months, the money will be deemed a donation to London’s Air Ambulance Charity.

GAMBLING COMMISSION AND LICENSE INFORMATION

  1. Any lottery entry may be terminated at the discretion of the Gambling Commission Lead Responsible Person. London’s Air Ambulance Charity would only exercise this right sensibly and proportionately in line with Gambling Commission Guidance.
  2. The Responsible Person is not responsible in any way whatsoever for delays in payments being received.
  3. London’s Air Ambulance Charity staff and their families are excluded from playing the lottery.
  4. London’s Air Ambulance Trading Ltd is licensed and regulated in Great Britain by the Gambling Commission under account number 29691 and Gambling Commission license numbers 000-029691-A-314940-008 and 000-029691-N-311036-010.
  5. Lottery rules may be updated at any time at the discretion of the charity.
  6. The charity will inform lottery supporters of any changes to these rules.

CANCELLATIONS & REFUNDS

  1. Members can cancel their membership at any time by calling the Supporter Care Team on 020 3023 3319, by emailing [email protected] or by writing to Supporter Care, London’s Air Ambulance Charity, 5th Floor, 77 Mansell Street, London, E1 8AN.
  2. Upon cancellation, the remaining lottery balance shall be deemed as a donation to London’s Air Ambulance Charity, unless a refund is requested.
  3. If we are notified of a player’s death, any refund requested from unused credit will only be payable to the deceased’s personal representatives from the date of receipt of notice of such subscriber’s death. Supporting documentation will be required.
  4. If any next of kin would like to continue the subscription, any remaining credit and the play number will be transferred to their name upon receipt of instructions from the personal representatives of the deceased. This must be requested in writing by the personal representatives, and they will be given further information regarding payment methods to allow the next of kin to renew the subscription. (Proof of identity /age / supporting documentation may be required) If there has been no communication from a deceased person’s next of kin, not less than six months from the date of the notification the player is deceased, any remaining credit on the deceased player’s account will be deemed as a donation to the charity.
  5. If a lottery supporter requests a refund of a Direct Debit, this must be done through their bank or building society, in accordance with the Direct Debit Guarantee.
  6. Lottery supporters who pay via standing order or cheque should apply directly to London’s Air Ambulance Charity for any repayments. This will be considered on a case-by-case basis.
  7. In all cases of refund application, the charity reserves the right to check all supporting evidence and query the request.

THE LOTTERY AND YOUR DATA

  1. London’s Air Ambulance Charity is committed to protecting the supporter’s privacy. Data that is collected from the supporter is used lawfully in accordance with the GDPR and the Data Protection Act 2018.
  2. We will sometimes use your data for the purpose of analysing your chances of winning and informing winners they have won a prize.
  3. You can find more details on how we protect your data in our Privacy Statement.
  4. London’s Air Ambulance Charity may occasionally send you information via email/phone/SMS if you have consented to do so in this way. Should you wish to change your preferences at any time you can contact our Supporter Care Team on (020 3023 3319) (Monday to Friday 9am to 5pm).

THE CHARITY RESERVES THE RIGHT TO:

  • Disqualify or decline to accept the entry of any participant to the lottery if it has reasonable grounds to believe the participant has breached any of these rules or otherwise acted fraudulently.
  • Terminate or suspend the lottery for reasons beyond its reasonable control.

LOTTERY COMPLAINTS PROCEDURE

London's Air Ambulance Charity aims to ensure that any issue regarding the lottery that you may have is dealt with promptly, efficiently and in confidence.

If you wish to make a complaint about our lottery then please contact Supporter Care in the first instance by one of the following methods:

  • Telephone: 020 3023 3319
  • Email: supportercare@londonsairambulance.org.uk
  • In writing: FAO Supporter Care, LAA, 5th Floor, 77 Mansell Street, London, E1 8AN. 

Our Supporter Care Team will acknowledge your complaint and fully investigate within 10 working days. Your complaint will be fully investigated and a response issued within this time. If you are still not happy with the response to the issue you will then be referred to the Gambling Commission’s registered Responsible Person, Jayne Clarke, at our office address.

If a complaint can’t be resolved to your satisfaction you can refer this to our Alternative Dispute Resolution body, the Independent Betting Adjudication Service (IBAS). IBAS can be contacted by visiting their website, https://www.ibas-uk.com calling 0207 347 5883 or writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS.

RESPONSIBLE GAMBLING & SELF-EXCLUSION

  • Playing our lottery should be a fun way of helping our charity. If gambling stops being fun and you feel that you need any help, advice or support you should visit – www.gambleaware.co.uk or call the National Gambling Helpline for free on 0808 8020 133, 8am to midnight, seven days a week.
  • London’s Air Ambulance Charity complies with the Licence Conditions and Code of Practice governing the procedures for self-exclusion. We will take all reasonable steps to prevent an individual who has entered a self-exclusion agreement with us from participating in our lottery.
  • Details of how to self-exclude can be found here https://www.londonsairambulance.org.uk/lottery/responsible-gambling/.
#}