London’s Air Ambulance is a charity

When London calls, our team are there to reach those urgently in need of life-saving care. Our vision is to end preventable deaths in London from life-threatening injury. Our mission is to save more live in London through rapid response and cutting-edge care. We are a charity that works alongside the NHS and our life-saving service is made possible by you; our supporters.

Where does our funding come from?

In 2020/21 we raised almost £14 million (consolidated income) from our supporters and partners. It was a challenging time, but we managed to sustain our income from the previous year. Our expenditure was reduced as, due to the pandemic, we were unable to carry out our planned fundraising activities, leading to a large reduction (93%) in events income with our annual gala postponed and lottery lines beginning to reduce. Trusts and Foundations offered us great support though (up 89% on the previous year) to help us through the pandemic.

How your donation makes a difference

Whether a one-off donation or a gift in kind, every stream of income is vital to the ongoing sustainability, growth and development of the charity. We rely on this support to continue delivering our core service, using our helicopters and fleet of rapid response cars to treat an average of five patients each day. The support received also helps us fund strategic projects, including the planned expansion of our helipad facilities and vital clinical research like the Red Cell and Plasma trial.

Where does our funding go?

It costs approximately £10 million (consolidated costs) to provide London with an advanced trauma care service 24 hour a day, seven days a week. Almost half of this cost was spent on directly funding our charitable activities.

See our annual review and finance reports

Our NHS partners

London Ambulance Service employs and remunerates London’s Air Ambulance paramedics, who typically join London's Air Ambulance for one-year secondments. Barts Health NHS Trust employs and remunerates the doctors, who typically join London's Air Ambulance for six-month secondments, and the consultants who are permanently associated with the service. Bart’s Health also provide direct financial support in the form of a monthly grant and the helipad facilities at The Royal London Hospital required for our operations. The regulatory requirements of the Care Quality Commission are covered by Barts Health for all clinicians attached to the service.

Complaints

We take all complaints very seriously and aim to resolve complaints quickly, fairly and effectively. We promise to deal with your complaint with sensitivity. If you request confidentiality, we will make every effort to protect your identity from disclosure.

We aim to deal with all Complaints in line with our Supporter Care Promise.

Complaints procedure

London’s Air Ambulance Charity is regulated by the Charity Commission and the Fundraising regulator.

Donate

Without the support of the community it would not be possible to continue our life saving work. Your donation today could save the life of a loved one tomorrow.