London’s Air Ambulance is a charity
When London calls, our team are there to reach those urgently in need of life-saving care. Our vision is to end preventable deaths in London from life-threatening injury. Our mission is to save more lives in London through rapid response and cutting-edge care. We are a charity that works alongside the NHS and our life-saving service is made possible by you; our supporters.
Where does our funding come from?
In 2022/23 we raised almost £16 million from our supporters and partners (2021/22 £12.5 million of which 96% of came from public support and donations. Emerging from a turbulent two years prior due to the COVID-19 pandemic and restrictions on fundraising, we finally returned to pre-pandemic face-to-face recruitment volumes. Our investment in face-to-face fundraising in particular gives us long-term stability due to the reliability of our regular giving and lottery income streams.
How your donation makes a difference
Whether a one-off donation or a gift in kind, every stream of income is vital to the ongoing sustainability, growth and development of the charity. We rely on this support to continue delivering our core service, using our helicopters and fleet of rapid response cars to treat an average of five patients each day. The support received also helps us fund strategic projects, including the expansion of our helipad facilities and vital clinical research like the Red Cell and Plasma trial.
Where does our funding go?
It costs approximately £15 million (consolidated costs) to provide London with an advanced trauma care service 24 hour a day, seven days a week.
Our NHS partners
London Ambulance Service employs and remunerates London’s Air Ambulance paramedics, who typically join London's Air Ambulance for one-year secondments. Barts Health NHS Trust employs and remunerates the doctors, who typically join London's Air Ambulance for six-month secondments, and the consultants who are permanently associated with the service. Bart’s Health also provide direct financial support in the form of a monthly grant and the helipad facilities at The Royal London Hospital required for our operations. The regulatory requirements of the Care Quality Commission are covered by Barts Health for all clinicians attached to the service.
We take all complaints very seriously and aim to resolve complaints quickly, fairly and effectively. We promise to deal with your complaint with sensitivity. If you request confidentiality, we will make every effort to protect your identity from disclosure.
We aim to deal with all complaints in line with our Supporter Care Promise.
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Without the support of the London community it would not be possible to continue our life-saving work.