Current vacancies at London’s Air Ambulance Charity
It's an exciting time at London's Air Ambulance Charity and we are currently hiring for a number of vacancies. Please take a look at the list below and click on the name of the job to find out more.
If you are interested in working at London's Air Ambulance Charity but can't see a suitable vacancy at the moment, please email [email protected] with details of what role you are seeking and we will be in touch if a role becomes available.
Current Career Opportunities
Benefits and rewards
At London's Air Ambulance Charity, we have a comprehensive benefits and rewards package for our employees.
The recruitment process
Read more about our recruitment process and what to expect when you apply for a job at London's Air Ambulance Charity.
Head of Supporter Experience (Maternity Cover)
Contract: Fixed-term (14 months)
Hours: Full time
Location: Hybrid / Mansell Street, London, E1 8AN
Team: Supporter Experience
Reports to: Deputy Director of Fundraising and Marketing
Reports: Supporter Care Manager, Fundraising Compliance Manager
Salary: £63,000 plus benefits
Deadline for applications: 23:59 22 February 2026
Are you a strategic and passionate leader who can see the big picture and inspire others to deliver it?
As Head of Supporter Experience, you’ll combine a clear vision for exceptional supporter experience with determination and process thinking to make it a reality, ensuring every interaction strengthens our supporters’ connection to the charity. With a collaborative and innovative mindset, you’ll champion insight-led approaches, embedding a culture where supporters are at the heart of everything we do. This is a role for someone who thrives on driving change, influencing at all levels and delivering measurable impact - helping us achieve our mission to bring hope to every one of our patients.
How to apply
Due to our shortlisting process and the volume of applications we receive, we ask all applicants to remove their full name and address and only include their initials in any attachments sent as part of their application.
To apply for this role please send a detailed CV and a completed Declaration and Supporting Statement Form to [email protected], and complete the Diversity Monitoring Form here: Diversity Monitoring Form - Head of Supporter Experience (Maternity Cover) – Fill in form
We ask that you submit your application as soon as possible as we reserve the right to close vacancies at any time, when we have received sufficient applications.
Unfortunately, we’re unable to give feedback to candidates not shortlisted for interview. We do provide feedback upon request to candidates interviewed.
More info
The Head of Supporter Experience will lead the early-stage delivery of our supporter experience strategy, ensuring every interaction with the charity is meaningful, consistent and inspiring. This role will oversee supporter care, fundraising compliance, Gift Aid management and directorate risk management, embedding a culture of excellence and supporter-centricity across the organisation.
We’re at the very early stages of embedding a culture of supporter experience and in a period of change – transitioning to a new CRM (Dynamics) and implementing Customer Insights Journeys. We have a major opportunity to improve how we do things as a result of this investment in technology, and this role has a real chance to make their mark on setting the foundations for how we deliver supporter experience.
As a member of the Fundraising and Marketing Management Team, you'll champion the supporter perspective, ensuring that our processes, systems and communications deliver exceptional experiences that deepen loyalty, retention and lifetime value.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Who to contact
If you wish to have an informal discussion about this opportunity, please contact our Senior People Specialist, Nicola Kennedy on 07890 300837 or email [email protected]
Selection process and timetable
A fair and equitable interview process will be conducted to select the suitable candidate for this role. If successful at shortlisting, you’ll be invited to a virtual first-stage interview. If successful at first-stage interview, you’ll be invited to an in-person second-stage interview. You’ll be asked to complete a task during the interview process.
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Deadline for applications: |
23:59 22 February 2026 |
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Shortlisting outcome: |
25 February 2026 |
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Interview date (virtual): |
3 March 2026 |
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Second Interview date (in person): |
10 March 2026 |
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Outcome: |
11 March 2026 |
Clinical & Operational Digital Lead
Contract: Permanent
Hours: Full Time
Location: Hybrid / London’s Air Ambulance Helipad, The Royal London Hospital
Team: Clinical and Operational Data
Reports to: Head of Clinical and Operational Data
Salary: £52,000-£56,000 plus benefits
Deadline for applications: 23:59 22 February 2026
Are you someone with experience in building digital capacity within an organisation, who can help drive innovation and digital transformation?
The Clinical and Operational Digital Lead will show the ability to gather requirements and lead on infrastructure choices for digital needs. You’ll work closely with NHS partners (including their Information Technology and Information Governance functions) and with vendors, assessing requirements and managing external and internal stakeholders. In this role, you’ll work to meet the digital needs of London’s Air Ambulance’s frontline clinical and operational teams.
How to Apply
Due to our shortlisting process and the volume of applications we receive, we ask all applicants to remove their full name and address and only include their initials in any attachments sent as part of their application.
To apply for this role please send a detailed CV and a completed Declaration and Supporting Statement Form to [email protected], and complete the Diversity Monitoring Form here: Diversity Monitoring Form - Clinical & Operational Digital Lead – Fill in form
We ask that you submit your application as soon as possible as we reserve the right to close vacancies at any time, when we have received sufficient applications.
Unfortunately, we’re unable to give feedback to candidates not shortlisted for interview. We do provide feedback upon request to candidates interviewed.
More info
This post sits within the Clinical and Operational Data team and will be responsible for our operational digital solutions, acting as an internal product owner. London’s Air Ambulance has been on its digital transformation journey for several years and you’ll be helping to build on current progress and further develop the organisation’s digital maturity. You’ll be overseeing existing digital solutions for clinical and operational functions, as well as meeting new requirements and driving innovation. You’ll also be working with the IT team, external partners and vendors to onboard and maintain infrastructure for the future. You’ll be responsible for line-managing a Power Platform developer. You’ll also work closely with users of our data and digital artefacts of clinical care, balancing complex and competing stakeholder requirements.
You’ll have the chance to work closely with frontline clinical and operational teams in the NHS and London’s Air Ambulance Charity, assessing requirements and finding solutions that ultimately make a difference to our patients.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Who to contact
If you wish to have an informal discussion about this opportunity, please contact our Senior People Specialist, Nicola Kennedy on 07890 300837 or email [email protected]
Selection process and timetable
A fair and equitable interview process will be conducted to select the suitable candidate for this
role. If successful at shortlisting, you’ll be invited to a virtual first-stage interview. If successful at first-stage interview, you’ll be invited to an in-person second-stage interview. You’ll be asked to complete a task during the interview process.
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Deadline for applications: |
23:59 22 February 2026 |
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Shortlisting outcome: |
4 March 2026 |
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First Interview date (virtual): |
11 March 2026 |
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Second interview date (in person): |
TBC |
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Outcome: |
TBC |