Iara is passionate about making sure every supporter has a positive experience with us. She leads the day-to-day work of the Supporter Care team, line managing our Supporter Care Coordinators and helping them deliver warm, timely and thoughtful communications to our incredible supporters.
Alongside supporting and developing the team, Iara is always looking for ways to improve our processes, systems, and supporter journeys, working with colleagues across the organisation to make Supporter Care as effective and supporter focused as possible.